RETURNS

HOW DO I RETURN MY ITEMS?

Our returns process is very simple!

All you’ll need is your order number and email address, which is in your order confirmation email.

• Items can be returned within 30 days of delivery for a store credit or refund, excluding outlet or discount items (or faulty items).

• All items must be returned in original, unworn condition with tags included and attached. Items returned with sweat or stains will not be accepted and will be returned back to you.

• Shoes must be returned clean and soles must be spotless. Please ensure the shoe box is included.

• Underwear garments products are unable to be returned for hygiene reasons (unless faulty).

• Received an item that you believe is faulty? Please contact our team with clear pictures, a detailed description of the fault, as well as the order number and email address associated with the purchase. If the item is found to be defective, we will refund the return cot and make a replacement or a full refund.

• We are unable to refund any import taxes charges if a return is made. Instead, you can apply to your local government to have these reimbursed.

 

What about exchanges? 

• To exchange an item, please send us the item back and include in the return form the size or color that you would like to exchange to.

 

Ship Items To: Muscle Origins – 130 Shore Road #105, Port Washington, NY 11050 USA

 

RETURNS LABELS

• US customers selecting a store credit for their items, a free shipping label will be provided. For customers selecting a refund, $8.95 will be charged for a prepaid shipping label.

• Canadian customers selecting a store credit or refund for their items $24.95 will be charged for a prepaid shipping label.

• International customers outside of the US & Canada will be responsible for any charges for a return label.

If you are having trouble lodging your return, please contact our support team who can assist you. Thanks!